You have 14 days to request a return from the date you receive your item(s). Failure to initiate a return request within 14 days of receipt may result in the denial of your return request in accordance with our Shipping and Returns Policy. To initiate a return, please submit a request with our customer service team after you have confirmed receipt of your package.
If you wish to return an item and you selected the ‘Lowest Price’ shipping option at checkout, your refund amount will be the item total minus the shipping costs to and from you as well as a restocking fee equal to 15% of the item's price. If you selected ‘Standard Plus’ as your shipping option at checkout, your return will not incur any shipping or restocking fees.
All refunds will be provided in the form of site credit, which expires one year after the date of issuance for buyers in the US unless otherwise specified.
If you elect to return your item(s) for a refund, the item(s) will be evaluated before your refund is made. Evaluation criteria include the following:
- Item(s) must include the return label and packing slip provided by us. Please note returns will not be processed without a Seakers.com return label and packing slip.
- Item(s) must be in the condition they were in when sent by us, including but not limited to: same item, no damage, original tags, no creases as a result of try-on and/or wear, no sole wear.
- Item(s) must be shipped to us in an appropriately sized and undamaged shipping box.
- Item(s) must be shipped to us within 3 days of receiving your return label. The evaluation process may take up to 7 days from receipt of the returned item and we reserve the right to make the final decision on all return requests.
Make sure to only include the item(s) to be returned in your shipping box. We will be unable to return any additional items included with your return.