FAQ

General FAQ

• How do I receive priority customer support if I purchased ‘Standard Plus’?
• How do I contact customer support?
• Do you have a phone number I can call?
• How do I reset my password
• How do I delete my account?
• What payment options do you accept?

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Orders

• Can I make changes after placing an order?
• Can I cancel my order?
• Do you accept purchases over the phone or email?
• I placed an order, but never received a confirmation email.

Shipping

• When will I receive my order?
• How much does shipping cost?
• I never received my order. What should I do?

Returns

• What is your Return Policy?
• I received my order but it's in a different condition than expected. What should I do?
• Why was my order returned to Sneakers.com before I received it?